To recover mail that has been removed from the 'Deleted Items' folder in your mailbox, follow the steps below. Outlook: 1) Select your mailbox. 2) Click on the ‘Folder’ ribbon at the top. 3) Select ‘Recover Deleted Items’. Outlook Web Access 1) Login to OWA 2) Richt-click on ‘deleted items’ 3) Select the option to ‘Recover Deleted Items’. Note: This is part of Exchange's functionality, normal and premium mailboxes do not include this facility.